If you need help with your order, returns, or product information, Dartshopper’s enthusiastic support team is here for you. We offer multiple ways to contact us, ensuring you get fast and friendly assistance, no matter what you need. Our primary channels are the website contact form, email, and phone support.
Achtung: Wir nehmen keine Bestellungen telefonisch oder per E-Mail an; Bestellungen können nur über unseren Webshop aufgegeben werden.
Note: We do not accept orders by phone or email; orders can only be placed through our webshop.
Our contact options
Ask our chatbot
Can't find the answer in our FAQ? Our chatbot is available 24/07. The chatbot icon appears automatically in the bottom-right of this page. The chatbot also allows you to request order cancellations or address detail adjustments.
Reaching out by Email
The quickest way to reach Dartshopper is through our online contact form. This allows you to submit your query directly to our customer service specialists, who will respond as soon as possible. Make sure to include your order number and details for a faster resolution.
Phone support for quick Assistance
For immediate answers or urgent concerns, call our customer service line during business hours. Our knowledgeable team will help you with order status, shipping, returns, and product recommendations, delivering expert advice for both hobbyists and pros.
Please note: For any issues related to damaged goods or incorrect deliveries, we urge customers to use the contact form instead.
What to Include in Your Message
- Order Number: For help with existing orders, always provide your order number.
- Relevant Details: Describe your query or issue clearly for a faster resolution.
- Contact Information: Share your preferred email address for correspondence.
Typical Response Times
- Business Hours: We respond during European business hours (Monday - Friday, 08:00–17:00 CET).
- Email & Forms: Expect a response within 24 hours, excluding weekends and holidays.
Please note: during the holiday period, and due to the number of tickets, it may take longer than usual to receive a response. - Our chatbot answers questions instantly, 24/7, including weekends and holidays. Is there a question it can't answer? No worries. A representative will read your conversation with out chatbot and get back to you as soon as possible in a follow-up response.
We’re here to help
For any shipping or dart-related queries, the Dartshopper team is ready to assist you quickly and thoroughly. Use our Help Center, contact form, or live chat for personalized support, and always include all relevant order information for the fastest resolution. Your satisfaction is our priority, wherever your game takes you!