Search

Returns

Warranty

Defective product? We are happy to help!

Have you purchased a product from us that is defective? Don’t worry, we are ready to assist you.

At Dartshopper, you have a 2-year (24 months) warranty, counted from the invoice date.

What to do in case of a defect within 24 months?

Are you experiencing a problem with your product(s), and did you purchase it less than 24 months ago?
We will first assess, based on the visual material you provide, whether the defective part can be repaired or replaced.
If that is not possible, we will offer you a suitable solution.
 

Please note: the warranty only applies to manufacturing defects.
Below, you can read exactly what is and is not covered.

 

When do we accept your warranty claim?

We accept your warranty claim within 1 year after the invoice date when:

  • The product has been used according to the user manual, and no excessive actions have been taken that caused the defect (such as damage due to misuse).

  • You provide evidence showing that it concerns a manufacturing defect.

  • The product shows problems during normal use that you, as a user, cannot resolve yourself.
     

    In exceptional cases, you may need to contact the supplier directly.
    If this applies, you will always receive clear instructions from us on how to do this.

 

When does a defect not fall under the warranty?

The warranty does not apply when:

  • You have repaired or modified the product yourself, or had this done by third parties.
    (Replacing dart tips is not included here.)

  • The product has been exposed to abnormal conditions, handled carelessly, or used against the user's manual.

  • The defectiveness (partly) results from government regulations regarding the nature or quality of materials used.

  • You have previously made a warranty claim for the same product. The warranty period always starts on the invoice date of the original order and is not extended upon replacement.

  • You cannot provide sufficient evidence to demonstrate the defect. We reserve the right to request this evidence before approving a claim.

  • It concerns consumable products such as dart flights, shafts, and dart tips. These normally wear out or break during use.

  • It concerns gift cards, vouchers, or digital products.

  • It concerns personalized products (e.g., printed or engraved via our personalization tool) where the instructions on our website were not followed correctly.

 

For the full terms and conditions, you can visit here.