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Returns

Returns

Do you want to return your product(s) because you changed your mind? This is of course a possibility.

At Dartshopper, you have a cool-off period of 30 days. This should be more than plenty, right?

Making use of the cool-off period and returning your goods is quite easy. For a full refund, it is essential that the products in question are returned in their original state, and if possible, in the original and undamaged packaging. Keep in mind that custom products like personalized shirts and flights cannot be returned and that returns containing custom products will not be accepted. 
Below, you can find the instructions on how to register your returns and the return conditions.

Step 1: Register your return through our returns portal.

Click here to enter your ordernumber (starting with ORDEU) and your e-mail address, and simply follow the steps.

Step 2: Make your return ready for shipment.

Make sure to place the goods you want to return correctly into the packaging material you received them in. Do you no longer have the original shipping box? Then we urge you to use alternative but firm packaging instead.

Step 3: Bring your package to a local parcel shop.

Bring your package to the correct parcel shop near you. The type of postal carrier is indicated on the label you purchased. Once handed over, make sure to hold on to the shipping confirmation you receive from the store until your return is being processed by us.

Step 4: Receive a full refund*.

Once your returned goods are inspected and accepted, you will automatically receive a full refund which is processed through the payment method used to place your order with.

Please note! Don't ship items you want to return directly to us without first registering them. This will ensure a safer and smoother returns procedure, which in turn will lead to a faster refund.

*Refund process

Does your product not meet the return conditions? Then we will charge a depreciation fee of up to 40% (the reasons for the depreciation can be found at the bottom of this page). We use this depreciation to restore the product to top condition. You are only responsible for the depreciation if you have used the product more than necessary, for example, to test how it works or to assess its features. If the product can no longer be restored, we will return it to you.


Do's and don'ts in case you are not certain about your purchase:


You can✅ You can't ❌
Cut the tape in order to take the product(s) out of the packaging. Rip the packaging into pieces in order to take the products out
Check out the product and hold it, like you would in a physical store Installing or mounting the product in order to throw or use it
Take the product out of its original packaging, and place it on a clean surface Take a product out of its original packaging and immediately install and use it
Take clothing (like dart shirts) out of their packaging, and try it on to check if the size is right Cut the original tags and labels off of clothing and wear or stain it
Take darts out of their packaging to hold and touch them in order to review and judge the grip Take darts out of their packaging, install the flights/shafts, and throw them
 Take a dartboard out of the box, touch the surface, and review it Use the dartboard for a game of darts
 Take dart flights out of their packaging in order to touch and review them Folding dart flights out of their original position and place them on your darts

 

Other cases related to returns:

Business orders

Business customers do not have a legal right of withdrawal. Would you still like to submit a return request due to a specific issue with your order? Click here to contact our customer service. After reviewing your request, you will receive further information from us.
 

If you wish to exercise your right of withdrawal (our standard cooling-off period is 30 days), you can return the products without providing any reason and without any conditions. If you exercise your right of withdrawal, the product, along with all accessories provided, and, if reasonably possible, in its original condition and packaging, should be returned to the entrepreneur. To ensure the fastest possible processing of your return, we kindly ask you to register the return via our returns portal. However, if you prefer not to use this, that’s absolutely no problem for us. You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. The direct costs of returning the products are at your expense. Returns are always at your own risk, even if problems arise with the carrier. Click here to go directly to our returns portal.
 

The reason for the depreciation and the height of said charge will be shown on the credit invoice. Below are the reasons for the possible depreciation of the return.
 

Reason for the depreciation.

 Amount deducted from total value of refund

Reason 1:

Packaging: The interior/exterior packaging is damaged, missing or covered in tape

 10%

Reason 2:

Product: The product is slightly damaged and shows any signs of pre-usage

Accessories: An accessory is missing or damaged

 20%

Reason 3: 

Accessories: Several accessories are missing or damaged

 30%

Reason 4:

Product: The product is heavily damaged

Accessories: All accessories are missing or damaged

40%