At Dartshopper, we strive to deliver your dart equipment quickly and reliably. However, sometimes package tracking updates can be delayed, leading to concern. If your tracking shows no progress, don’t worry, there are steps you can take to resolve the issue and ensure your order arrives safely and on time.
Understanding tracking delays
As we solely rely on third-party postal carriers, these carriers may occasionally experience processing or network delays, resulting in tracking that hasn’t been updated. It’s common for shipments, especially international ones, to pause while in transit or at customs. Dartshopper recommends allowing up to five days for the tracking to reflect new movement after your shipment leaves our warehouse.
What to do if there’s no update
- Wait five days for tracking updates, as carriers occasionally batch update their systems.
- Check your email inbox for any Dartshopper notifications or updates from the carrier.
- Reach out to Dartshopper support if there has been no change after five days. We’ll communicate directly with the carrier and initiate an investigation on your behalf and start an investigation when deemed necessary, and keep you up-to-date on the process.
What happens during an investigation
If your order is still without progress after five days, our team will request an investigation with the postal carrier. This process helps us track down your package, resolve delivery issues, and provide updates, ensuring you receive your Dartshopper order as quickly as possible. Does the investigation conclude without any positive results? Then we will resolve the issue for you from our end directly.
Conclusion
Tracking delays can be frustrating, but rest assured, Dartshopper is committed to helping you receive your order. By allowing a brief waiting period and then contacting us, you ensure that every possible step is taken to locate and deliver your dart equipment swiftly and reliably.