Do you offer a free return label?

No, we do not offer a free return label.

However, you can request a return label with a reduced rate via our returns portal.
This way, you benefit from an affordable return shipment and a trackable delivery, ensuring your package arrives safely with us.

Click here for all information about returning an order and to register your return via our returns portal.

Product defective or received incorrectly?

Has your product been delivered damaged or defective?
Please contact our customer service via the contact form.

Describe as clearly as possible what the issue is and add clear photos (or, if necessary, a video) of the defect or the incorrect product.
One of our service agents will review your report as soon as possible and provide an appropriate solution.