After placing your order correctly with a fulfilled payment, several e-mails will be sent to the mail address you used in order to place it.
Your first e-mail is your order confirmation, which consists of your order invoice as well as a link to your order status. Here, you can see the full process from the moment your order is assembled in our warehouse to the moment we hand over your parcel to the postal carrier.
Once we have processed and shipped your order, you will receive a shipping confirmation which consists of the tracking information provided by the carrier. Here you can see the full transit process from start to finish. We advise you to keep an eye on this, as important information may be shown in this tracking regarding the delivery of your parcel.
Didn't you receive any mail from us after placing your order? And didn't you find it in your general mail as well as your spam folder? Then there is a big chance you made a mistake while entering your mail address during the process of placing your order.
Luckily, there is no need to worry as you can contact our support team in case you suspect you entered an incorrect e-mail address. In most cases, we are able to find your order details based on the full name the order was placed on. We can then provide you with the carrier's tracking info as well as your order invoice.