Status of your order
Have you not yet received an email stating that your order has been shipped? First, check whether the payment has been completed correctly.
It is possible that your order has been delayed due to busy periods in our warehouse or with the delivery services.
You will always be kept informed of the status of your order by email:
You will first receive an email with the warehouse status of your order.
Then you will receive an email as soon as your order has actually been shipped.
Have you placed an order with personalised products or back-order items? Please note that shipping may take a little longer. Our website always indicates the expected delivery time for these products.
Ordered a pre-sale item? Then you will receive your order on the date indicated on the product page.