When you pay with a post-payment method, such as Klarna, the payment platform advances the purchase amount to us on your behalf.

As soon as we have processed your return and refunded the amount, we will do this directly to Klarna. Klarna then closes the outstanding invoice in your Klarna account, so you no longer have to pay anything. After we have refunded the amount to Klarna and you have received confirmation of this, the further process takes place entirely via Klarna.

Waiting for a refund

It can take 1–5 working days before Klarna has fully processed the refund and your invoice is closed. You will automatically receive a confirmation email from Klarna about this.