Returns and refund requests

Do you want to return your product because you changed your mind?
That is of course no problem! At Dartshopper you get a 30-day reflection period. That should be enough time to decide, right?

Using this reflection period and returning your product is very easy. For a full refund* it is important that the items are returned in original condition and, if reasonably possible, in the original packaging.

Note: personalised items, such as printed shirts or printed flights, cannot be returned.

Read below exactly how the return process works and which conditions apply.

Step 1: Register your return via our returns portal.

Click here and enter your order number and email address and follow the steps.

Step 2: Prepare your return shipment for dispatch.

Pack the products neatly in the envelope or box in which you received the shipment. If you no longer have this, use another sturdy packaging.

Step 3: Take your package to a parcel point.

Take your package to the parcel point and keep your shipping receipt safely until we have fully processed the return! You will automatically receive an email once we have processed your return.

Step 4: Receive the full refund*.

You will receive your full refund* of the returned products back to your account, credit card or pay later account.

Note! Do not just send a return to us without registering your return. This way you prevent your return from getting lost.

* Full refund

Does your product not meet the return conditions?
Then a depreciation of up to 40% may be charged. The reasons for this can be found at the bottom of this page. This depreciation is necessary to restore the product to top condition.

You are only responsible for this depreciation if you have used the product more than necessary to assess how it works or to test the features.

Is the product no longer repairable? Then we will send it back to you.

What is allowed, what is not?

This is allowed ✅	This is not allowed ❌
Cutting the tape to take the product out of the packaging	Tearing open the box to take the product out of the packaging
Viewing and feeling the product, as you would do in a store.	Assembling, installing, throwing and/or using the product
Unpacking a product and placing it on a clean surface to view it	Unpacking a product, hanging it up and/or using it.
Neatly taking clothes out of the packaging to try them on.	Cutting the tags off the shirt and using the shirt for a match and/or tournament.
Taking darts out of the packaging and feeling/assessing the grip.	Unpacking darts, assembling the shafts and flights and using the darts.
Unpacking and viewing the dartboard.	Using the dartboard for a game of darts.
Unpacking, viewing and feeling dart flights.	Unfolding dart flights and putting them on a dart.

Other matters relating to returns:

Business orders

Business customers do not have a statutory right of withdrawal. Would you still like to submit a return request? Then click here to contact our customer service. After reviewing the request, you will receive further information from us.

Statutory right of withdrawal

If you wish to make use of the right of withdrawal (our reflection period is however standard 30 days), you can return the products without giving any reason and without any conditions. If you make use of your right of withdrawal, the product must be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in the original condition and packaging. For the fastest possible processing of your return, we ask you to register the return via our returns portal. If you prefer not to use this, that is no problem for us. You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. The direct costs for returning the products are at your expense. Returns are always at your own risk, even if problems arise with the carrier. Click here to go directly to our returns portal.

Reasons for depreciation

The reason for the depreciation is shown on the credit invoice. Below are the reasons for the possible depreciation of the return shipment.

Reason for depreciation	What do we deduct from the purchase amount?
Reason 1: Packaging: The inner and/or outer packaging is damaged/missing/taped over.	10%
Reason 2: Product: The product is slightly damaged Accessories: One part/accessory not returned	20%
Reason 3: Accessories: Multiple parts/accessories not returned	30%
Reason 4: Product: The product is heavily damaged Accessories: All accessories/parts not returned	40%

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