Have you not yet received an email that your order has been shipped? Always check whether the payment has gone through. It is possible that your order has been delayed due to an unforeseen high amount of orders in our warehouse or in the delivery services network. You will be kept informed of the status of your order in our warehouse up to the point where we hand it over to the postal carrier by e-mail. After it has been shipped, you will receive a new e-mail containing your track & trace information.

Have you placed an order with personalized items or items that are not directly in stock and are therefore placed on backorder? In that case, it may take a little longer for your order to be shipped. It is always indicated on our website how long this is exactly.