Delivery Problems

My track & trace didn't show any updates for a while

Does your track & trace state that your order is in transit, but have you not received any new updates for a few days? This could have several reasons, mainly a delay within the postal carrier's network, or due to certain public holidays. If you have reason to believe that your order is being delayed for a significantly long time, feel free to contact our support team as our agents will be able to request an investigation with the postal carrier and update you on the situation.