If you need help with your order, returns, or product information, the enthusiastic support team at Dartshopper is ready to assist you.
We offer several ways to contact us, so you are always helped quickly and kindly, no matter your question. Our main channels are the contact form on the website, email, and telephone support.
We do not accept orders by phone or email; orders can only be placed through our webshop.
Please note: We kindly ask you to submit only one request, even if you have not received a response within 24 hours. Submitting multiple requests in a short time does not speed up processing times; in fact, it causes more time to be needed to handle your request. We do our best to answer your request as soon as possible.
Our Contact Options
Ask Our Chatbot
Can’t find the answer in our FAQ? Our chatbot is available 24/7. The chatbot icon appears automatically at the bottom right of this page. You can also use the chatbot to submit requests to cancel orders or update address details.
Contacting Us by Email
For defects and incorrect deliveries, the best way to reach Dartshopper is via our online contact form. This allows you to submit your question directly to our customer service specialists, who respond as quickly as possible. Don’t forget to include your order number and details for faster processing.
Telephone Support for Quick Help
For immediate answers or urgent questions, you can call our customer service during office hours. Our expert team is happy to assist you with orders, shipping, returns, and product recommendations, and provides advice for both hobbyists and professionals.
Please note: for issues with damaged goods or incorrect deliveries, we recommend using the contact form.
What to Include in Your Message?
Order Number: Always include your order number when asking about existing orders.
Relevant Details: Clearly describe your question or problem for faster handling.
Contact Details: Provide your preferred email address for correspondence.
Expected Response Times
Office Hours: We respond during European office hours (Monday to Friday, 08:00–17:00 CET).
Email & Forms: You usually receive a response within 24 hours, excluding weekends and public holidays.
Please note that during holiday periods, due to the high volume of requests, response times may be longer than usual.
Our chatbot answers questions immediately, 24/7, including weekends and public holidays. Can’t the chatbot answer your question? Don’t worry. A staff member reviews your conversation and will contact you as soon as possible with a follow-up response.
We Are Here for You
For all your questions about shipping or dart products, the Dartshopper team helps you quickly and carefully. Use our Help Center, contact form, or live chat for personal support, and always include all relevant order details for the fastest solution. Your satisfaction is our priority, wherever your game takes you!