At Dartshopper, we understand that sometimes it is necessary to change or cancel an order.
We process orders as quickly as possible so that you receive your dart items promptly. Below we explain how you can request a change or cancellation, what time limits apply, and which steps you need to follow for a smooth process.

Understanding our order process

Orders placed on working days before 22:00 are usually processed on the same day. Once an order is being processed, the picking and shipping process quickly follows. Therefore, it is not always possible to make changes or cancellations if your order is already in the workflow of our warehouse.

How do you request a change or cancellation?

• Contact Dartshopper customer service immediately via the chatbot.

• Provide your order number and clearly state which change or cancellation you want to make.

• Our team will check whether the order can still be modified or cancelled based on the current status.

• If the request is made before the order has reached the processing phase, your order will be automatically paused by the chatbot.

• If the order has already been shipped, you can return it after delivery via our returns process.

Important points and time limits

• Orders can only be changed or cancelled before processing in the warehouse begins.

• If the order has already been shipped, you can use our 30-day return policy to send back unwanted items.

• Refunds are processed once the item has been received and checked according to our guidelines.