Address change after placing an order

Did you accidentally provide the wrong address? Then request an address change as soon as possible after placing your order via our chatbot.

Is your order already in the processing phase and can no longer be cancelled? Then we can no longer stop the delivery. In that case, there are two possibilities:

 

1. Non-existent address provided
Did you provide an address that does not exist, for example due to an error in the house number or postcode?
In most cases, the package will then automatically be returned to sender. As soon as we receive the package back, you will receive a refund once our returns department has processed it.

 

2. Existing (but incorrect) address provided
Did you provide an old or alternative address that is not your own address, and has your order already been processed?

• In most cases, you can request an address change directly with the carrier via the tracking.

• Is this not possible? Then you will have to wait and see if the recipient at the address you provided refuses the package.

• If the package is still delivered, you will have to collect the package yourself at the provided address. Unfortunately, we cannot do anything for you in this case; the carrier cannot pick up the package again.