Help & support

Phone Availability

We are available by phone on weekdays from Monday to Friday, from 08:00 to 21:00.

Please note: for certain topics, we cannot assist you further by phone. For these, you need to contact us via the contact form or the chatbot for a faster resolution.

These include:

  • Discount codes and gift vouchers

  • Warranty

  • Undelivered packages

  • Non-working track & trace

  • Incorrect delivery/damage
     

Additionally, we do not take orders by phone; these can only be placed via the website.

Do you have another question?

Call +31 (0)85 000 26 19
(Free from a landline. Mobile call charges depend on your provider.)