Help & support

Orders during weekends and public holidays

We strive to process and ship orders as quickly as possible, so you receive your products promptly.

However, during busy periods such as around public holidays or on weekends, shipping may take slightly longer than usual. This is because many orders come in at the same time, which can increase our processing time.

Orders during the weekend:


Orders are generally not processed during the weekend. If you place an order on Friday after 10:00 pm, you can expect your shipping confirmation on Monday. Orders placed on Saturday or Sunday are usually shipped on Monday or Tuesday, depending on the workload.

As soon as your order leaves our warehouse, you will automatically receive a shipping confirmation by email. This email contains important information about the shipment and helps you track your package.

 

If you do not receive a shipping confirmation, please also check your spam or junk mail folder. Sometimes our confirmation email may accidentally end up there.

If after checking your inbox and spam folder you still have not received a confirmation, please feel free to contact our customer service so we can assist you further.