There is a problem or damage to the received product

Did you receive a product that was damaged during transport, or was the wrong item delivered? That is, of course, very unfortunate, and we are happy to help you as quickly as possible.

To resolve this properly, we ask you to immediately take clear photos showing the damage or the wrong product.
Then contact our customer service via the contact form.

Please note: it is not possible to upload photos in the form. After you have filled out the form, we will contact you by email and ask you to send the photos afterward. Based on these images, we will arrange a suitable solution as soon as possible.
 

Important:

Do not throw away damaged or incorrectly delivered products.
It may be necessary for us to receive the item back to assess the damage ourselves or to exchange the product.
If you can no longer provide photos or proof because the product is no longer available, unfortunately, we cannot assist you further.