Do you offer a free return label?

No, we do not offer a free return label.

However, you can request a shipping label with a reduced rate through our returns portal.
This way, you benefit from an affordable return shipment and a traceable delivery, ensuring your package arrives safely with us.

Click here for all information about returning an order and to register your return via our returns portal.

Product defective or received incorrectly?

Was your product delivered damaged or defective?
Then please contact our customer service via the contact form.

Describe as clearly as possible what is wrong and add clear photos (or if necessary, a video) of the defect or the wrong product.
One of our employees will review your report as soon as possible and provide an appropriate solution.