At Dartshopper, we strive to deliver your dart equipment quickly and reliably.
However, sometimes package tracking updates can be delayed, which can cause concern. If your tracking shows no progress, don’t panic; there are steps you can follow to resolve the issue and ensure your order arrives safely and on time.

Understanding tracking delays

Because we are completely dependent on external postal carriers, it can sometimes happen that these carriers experience delays in their processing or network, resulting in tracking not being updated. Especially with international shipments, it may occur that the package temporarily stops during transport or at customs. We ask everyone to wait up to five days before the tracking shows new movements after your order has left our warehouse.

What to do if there is no update

• Wait five days for tracking updates, as carriers sometimes update their systems in batches.

• Check your email inbox for notifications from Dartshopper or updates from the carrier.

• Contact the customer service of Dartshopper if there is no change after five days. We communicate directly with the carrier, initiate an investigation if necessary, and keep you informed of the process.

What happens during an investigation

If your order still shows no progress after five days, our team will request an investigation with the postal carrier. This process helps us locate your package, resolve delivery issues, and provide updates so you receive your Dartshopper order as soon as possible. Should the investigation not yield a positive result, we will resolve the issue directly from our side.

Conclusion

Tracking delays can be frustrating, but rest assured: Dartshopper is fully committed to ensuring your order arrives. By first allowing a short waiting period and then contacting us, all possible steps are taken to deliver your dart equipment quickly and reliably.